Q & A

We are committed to avoiding the reproduction of copyrighted material and cannot be held responsible for any infringement that may occur when fulfilling orders. It is your responsibility to ensure that the artwork you provide does not violate any property rights. This can be done by obtaining proper permission for the reproduction of logos, trademarks, and copyrighted material.

The cost of Level Up Custom Pricing is determined by several factors including:

• The product
• The type of imprint chosen (such as laser, print, embroider, etc.)
• The number of impressions per product
• The quantity of product.

Any special requests or the addition of personalized names and/or numbers can also impact the cost.

To reduce the cost per item, ordering quantity is the easiest way. Consider ordering a few extra items to increase your savings.

Every order, regardless of size, comes with several free features, including:

• a design review by a professional
• quality assurance checks on all items before leaving our premises
• expert design consultation
• amazing customer service
• money-back guarantee.

People often send us pictures of items they have seen elsewhere and ask us to replicate it. Sometimes items have special fonts that the customer would need to purchase or be willing to pick an alternate from what we have in stock, but we can almost always reproduce items sent to us.

For most items, if you send a 300DPI image that is larger than what is needed, it will be of a high enough quality to look good on the item. You can read more about getting good images in our Camera Ready Artwork article.

We typically ship items within 3 days of receiving a proof approval. Many items are turned around in 1 day after proof.

Yes!! We do all kinds of custom work for customers and items not in our store. Contact us via phone or email to discuss your requirements and we will generate a quote.

If you are having trouble with the Design Tool, or maybe you are not sure of the best format for your uploaded art, or just want us to take a look at your design, we’re always happy to help! Most design questions can be answered by our service representatives.

Call us for real, live help

Creating custom products online may be new for many people and for some it can be daunting. We can help you with any step in the process and to get started.

Customized goods are generally not accompanied by guarantees, but we deliver high-quality products – products that look just like what you created on our site – and we do so on time.

If the custom products you receive differ materially from what you created or asked for, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify us before returning any goods to ensure that your return is handled quickly and accurately.

Want to submit an issue or concern? Click below to fill out our online Order Issues form so we can find the best solution for you or call us at 610-508-9951.